Support

Double-check the email address you used at signup. If you've forgotten your password, tap Forgot password on the sign-in screen and we'll email you a reset link. If you set up two-factor authentication and lost your device, use one of the recovery codes you saved when you enabled it. If you've lost both your device and your recovery codes, email safety@outglow.live from the address you signed up with and we'll walk you through a verified reset.

Open the app, go to Settings → Privacy → Delete my account. Deletion is scheduled with a 30-day cooling-off window so a misclick doesn't lose your account; signing back in during that window cancels the deletion. After 30 days, your account and the content tied to it are removed. Some material is kept for narrow legal and safety reasons described in our Privacy Policy.

In the app, go to Settings → Privacy → Download my data. You'll get a JSON archive of your account, posts, comments, votes, follows, and direct messages. This covers GDPR Articles 15 and 20, CCPA right to know, and similar rights in other jurisdictions.

Tap the ⋯ overflow menu on the offending content (or the flag icon on a comment), pick Report, then pick the closest reason. Reports tagged Minor safety route into a dedicated priority queue and are reviewed first. We don't share who reported what.

Tap the user's profile, then Safety. From there you can mute them (you stop seeing them, they don't know), restrict their comments on your posts, or block them (you both stop seeing each other and can't message). Blocks are mutual and silent to the other party.

You can withdraw a vote while a battle is still live: open the battle and tap Withdraw my vote. After that you can re-vote on either side.

You'll see a notification with the reason. You can appeal within 30 days by emailing support@outglow.live. We review every appeal on the merits. The Appeals section in our Terms of Service covers the process, including your rights under EU DSA Article 21.

In the app, go to Settings → Safety → Two-factor. Pick a delivery method: Authenticator app (strongest — use Google Authenticator, Authy, 1Password, etc.), Email, or SMS. Save the recovery codes shown during setup somewhere safe — they're the only way back in if you lose your device.

You can edit the caption of a post any time. The media itself is not editable after upload, but you can delete the post (own posts only) and re-upload. Deletes are immediate from the public app; the post and its comments are removed from feeds and profiles.

Suspended accounts receive a notification explaining the reason and a link to the appeals process. Sign in to see the reason on the suspended-account screen, then appeal at support@outglow.live within 30 days.